TERMS AND CONDITIONS

​

Last Updated: [01/09/2026]

​

Welcome to A2ZENGLISH.ORG ("Website", "we", "our", "us").

By accessing or using this Website, purchasing any products, or subscribing to our services, you agree to be bound by these Terms and Conditions.

​

1. Services

​

We provide:

• English language learning video courses

• Subscription-based access to educational content

• One-time purchase educational products

• Digital books and downloadable materials

• Other educational resources and services

 

We reserve the right to modify, update, or discontinue any content or service at any time.

​

2. User Accounts

​

You may be required to create an account.

You agree to:

• Provide accurate information

• Keep your login credentials secure

• Be responsible for activity under your account

 

You must notify us immediately if you suspect unauthorized access.

 

​

3. Subscription Services

​

Subscription plans are billed on a recurring basis.

By purchasing a subscription, you authorize us to charge your chosen payment method at the applicable intervals.

Subscriptions continue until cancelled.

You may cancel at any time through your account settings.

Unless required by law, subscription fees already paid are non-refundable.

​

​

4. One-Time Purchases

 

We may offer courses, books, downloads, and other digital products for a one-time fee.

Upon successful payment, you will receive access to the purchased content according to the product description.

Access may be limited, lifetime, or time-restricted depending on the specific product.

​

​

5. Digital Products

​

All digital products are licensed, not sold.

​

You may:

• Use products for personal educational purposes

You may not:

• Share accounts

• Resell content

• Redistribute downloads

• Upload content to file-sharing sites

• Copy substantial portions of our materials

​

​

6. Intellectual Property

​

All content on this Website is owned by or licensed to us, including:

• Videos

• Books

• PDFs

• Text

• Graphics

• Logos

• Branding

All rights are reserved.

​

No content may be reproduced without written permission.

​

​

7. Acceptable Use

​

You agree not to:

• Attempt to hack the Website

• Interfere with service operation

• Use automated tools to scrape content

• Share paid content with others

• Upload unlawful content

 

We may suspend or terminate accounts that violate these terms.

​

​

8. Educational Disclaimer

​

Our content is provided for educational purposes only.

​

We do not guarantee:

• Fluency

• Exam results

• Employment outcomes

• Specific learning achievements

​

Results depend on individual effort and circumstances.

​

​

9. Payment Processing

​

Payments are processed through third-party payment providers.

We do not store full payment card information.

Your use of payment services may also be subject to the provider's terms.

​

​

10. Refunds

​

Refund eligibility is governed by our Refund Policy.

Please review the Refund Policy before making purchases.

​

​

11. Limitation of Liability

​

To the fullest extent permitted by law, we shall not be liable for:

• Indirect losses

• Consequential damages

• Loss of profits

• Loss of data

• Business interruption

 

Our total liability shall not exceed the amount paid by you in the preceding 12 months.

​

​

12. Termination

​

We may suspend or terminate access if:

• These terms are breached

• Fraudulent activity is suspected

• Required by law

 

Termination does not affect accrued rights and obligations.

​

​

13. Governing Law

​

These Terms are governed by the laws of Northern Ireland.

Any disputes shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.

​

​

​

​

PRIVACY POLICY

 

Last Updated: [01/09/2026]

 

Introduction

 

This Privacy Policy explains how we collect, use, and protect your personal information.

By using our Website, you agree to the practices described in this policy.

Information We Collect

Information You Provide

We may collect:

• Name

• Email address

• Billing information

• Account details

• Customer support communications

Automatically Collected Information

We may collect:

• IP address

• Browser type

• Device information

• Usage data

• Cookies and tracking information

How We Use Information

We use personal information to:

• Create and manage accounts

• Deliver purchased content

• Process payments

• Provide customer support

• Improve our services

• Send important account notices

• Comply with legal obligations

Where permitted, we may also send marketing communications.

You may unsubscribe at any time.

Legal Basis for Processing (UK GDPR)

We process personal data based on:

• Contract performance

• Legitimate interests

• Legal obligations

• Consent (where required)

Payment Information

Payments are processed through secure third-party payment providers.

We do not store complete payment card details on our servers.

Sharing Information

We may share information with:

• Payment processors

• Hosting providers

• Analytics providers

• Email service providers

• Legal authorities when required by law

We do not sell personal information.

Data Retention

We retain personal information only as long as necessary to:

• Provide services

• Meet legal obligations

• Resolve disputes

• Enforce agreements

Data Security

We implement reasonable technical and organizational measures to protect personal data.

However, no online service can guarantee absolute security.

Your Rights

Subject to applicable law, you may have rights to:

• Access your data

• Correct inaccurate data

• Request deletion

• Restrict processing

• Object to processing

• Data portability

• Withdraw consent

To exercise these rights, contact us.

Cookies

We use cookies and similar technologies to:

• Maintain website functionality

• Analyze website performance

• Improve user experience

You may manage cookies through your browser settings.

Children's Privacy

Our services are not directed to children under 13 without parental supervision.

We do not knowingly collect personal information from children in violation of applicable laws.

International Transfers

Where data is transferred internationally, appropriate safeguards will be implemented.

Changes to this Policy

We may update this Privacy Policy from time to time.

The updated version will be posted on this page.

​​​

​
​

Refund Policy
 

Last Updated: [01/09/2026]
 

Thank you for purchasing products and services from A2ZENGLISH.ORG ("we", "our", "us").

This Refund Policy explains when refunds may be available for subscriptions, online courses, digital products, eBooks, and other educational materials purchased through our website.
 

By purchasing any product or service from us, you agree to this Refund Policy.

1. General Policy

We aim to provide high-quality educational content and customer service. If you experience a problem with your purchase, please contact us at contact@a2zenglish.org before requesting a refund.
 

Because many of our products are digital and accessible immediately after purchase, refunds may be limited once access has been granted.
 

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

2. Monthly Subscription Plans

Subscription plans provide access to educational content on a recurring billing basis.

Cancellation

You may cancel your subscription at any time through your account settings or by contacting us.

When you cancel:

• Your subscription will remain active until the end of the current billing period.

• You will not be charged again after cancellation.

• Access will end when the current billing period expires.

Subscription Refunds

Except where required by law, subscription payments are generally non-refundable once charged.

Refunds will not normally be issued for:

• Partial months of service

• Failure to use the service

• Forgetting to cancel before renewal

• Changes in personal circumstances

However, we may consider refunds on a case-by-case basis where exceptional circumstances apply.

3. Online Courses and One-Time Digital Purchases

This section applies to:

• Video courses

• Learning programmes

• Digital training materials

• Downloadable resources

• Premium educational content

14-Day Satisfaction Guarantee

You may request a refund within 14 days of purchase if:

• You are dissatisfied with the content, and

• You have viewed no more than 20% of the course content.

Refund requests must be submitted by email and include the purchase details.

Refunds Will Not Be Granted If:

• More than 20% of the course has been accessed or viewed.

• The content has been substantially consumed.

• The request is made more than 14 days after purchase.

• There is evidence of abuse, fraud, or content copying.

We reserve the right to verify course progress before approving a refund.

4. eBooks and Downloadable Products

This section applies to:

• eBooks

• PDF guides

• Workbooks

• Templates

• Downloadable educational resources

Because these products are delivered instantly and cannot be returned, purchases are generally non-refundable once:

• The file has been downloaded,

• The file has been accessed, or

• Delivery has been completed.

Refunds may be provided where:

• The file is defective or corrupted,

• The product cannot be accessed due to a technical issue on our side,

• Required by applicable consumer protection laws.

5. Technical Issues

If you experience technical difficulties accessing purchased content, we will make reasonable efforts to resolve the issue.

Examples include:

• Login problems

• Video playback failures

• Download errors

• Account access issues

A refund request based solely on technical issues may be denied if the issue can be reasonably resolved.

We encourage customers to contact support before requesting a refund.

6. Duplicate Purchases

If you accidentally purchase the same product more than once, please contact us promptly.

Where verified, duplicate purchases may be refunded.

7. Unauthorized Transactions

If you believe a purchase was made without your authorization, please contact us immediately.

We may request additional information to investigate the matter.

Fraudulent chargebacks or false payment disputes may result in account suspension or termination.

8. Promotional Offers and Discounts

Products purchased during:

• Sales

• Promotional campaigns

• Discount events

• Special offers

remain subject to this Refund Policy unless a specific promotion states otherwise.

9. Chargebacks

We encourage customers to contact us first before initiating a chargeback through their payment provider.

If a chargeback is initiated without first attempting to resolve the issue with us:

• Access to purchased content may be suspended.

• User accounts may be restricted while the dispute is investigated.

10. Processing Refunds

Approved refunds will generally be processed to the original payment method.

Please allow:

• Up to 10 business days for processing by us, and

• Additional time required by your bank or payment provider.

Processing times may vary depending on the payment method used.

11. Right to Refuse Refund Requests

We reserve the right to refuse refund requests where we reasonably believe:

• The content has been substantially consumed.

• The refund policy is being abused.

• Multiple refunds have been requested by the same customer.

• Content has been copied, distributed, or shared.

• Fraudulent activity is suspected.

12. Consumer Rights

If you are a consumer located in the United Kingdom, your rights under the Consumer Rights Act 2015, Consumer Contracts Regulations 2013, and other applicable laws remain unaffected by this policy.

Where digital content is faulty, not as described, or unavailable due to our error, you may be entitled to a repair, replacement, price reduction, or refund as provided by law.

13. Contact Information

If you have any questions about this Refund Policy or wish to request a refund, please contact:

A2ZENGLISH.ORG
Email: contact@a2zenglish.org
Website: www.a2zenglish.org

​

​

​

​

Cookie Policy

​

Last Updated: [01/09/2026]
 

This Cookie Policy explains how A2ZENGLISH.ORG ("we", "our", or "us") uses cookies and similar technologies when you visit our website.
 

Because our website is hosted and operated using the Wix platform, some cookies may be placed by Wix and its service providers to ensure the website functions properly and to help improve the user experience.

 

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function correctly, remember preferences, improve security, and provide analytics information.
 

Cookies may be:

• Session cookies, which are deleted when you close your browser.

• Persistent cookies, which remain on your device until they expire or are deleted.

How We Use Cookies

We do not directly use cookies to collect personal information for advertising purposes.
 

However, our website uses Wix services, which may place cookies necessary for:

• Website security and fraud prevention

• User authentication and login management

• Maintaining website functionality

• Performance monitoring

• Analytics and statistics

• Remembering user preferences

Cookies Used by Wix

Our website is built using the Wix platform. Wix may use cookies and similar technologies that are essential for operating the website.

Examples may include cookies that:

• Identify registered users

• Maintain user sessions

• Improve security

• Monitor website performance

• Support analytics services

Because Wix may update its services and cookie usage from time to time, the specific cookies used may change.

For the latest information about Wix cookies, please visit:

Wix Cookies and Your Wix Site and Wix Privacy Policy

Analytics

We may use analytics services provided through Wix or integrated third-party services to understand:

• How visitors use the website

• Which pages are viewed most often

• Website performance and reliability

Analytics data is generally aggregated and does not directly identify individual visitors.

Managing Cookies

When you first visit our website, you may be presented with a cookie consent banner where required by law.

You can also control cookies through your browser settings.

Most browsers allow you to:

• View cookies

• Delete cookies

• Block cookies

• Receive notifications before cookies are stored

Please note that disabling certain cookies may affect website functionality.

Third-Party Services

The website may use third-party services integrated through Wix, such as:

• Payment processors

• Analytics providers

• Embedded media services

• Security and fraud prevention services

These services may set their own cookies subject to their own privacy and cookie policies.

Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or website functionality. Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions about this Cookie Policy, please contact:

A2ZENGLISH.ORG
Email: contact@a2zenglish.org
Website: www.a2zenglish.org